CANCELLATIONS According to the Distance Selling Regulations (2000) and Consumer Protection (Distance Selling) (Amendment) Regulations, 2005; you, as the consumer have the right to cancel your non – prescription order up to 14 days after you have received your item. It is imperative that all cancellations are communicated to us in writing via mail or email. This provides us with a record of the cancellation, not only protecting you from any misunderstandings but us as well. Once we receive and have a record of your cancellation on file, we will work quickly to facilitate your refund and in any event within 30 days of your order. The cost of prescription lenses cannot be refunded in the event of a cancellation as they are custom – made products cut to your specific needs and measurements. REFUNDING OR EXCHANGING YOUR ORDER DO YOU HAVE A RETURNS/EXCHANGE POLICY? For a full refund or exchange to be given back to you, the unused product must be returned to us within 14 days after delivery. We regret to inform you that we do not cover the cost of return postage or the cost of prescription lenses. Because 1.5 index lenses are valued at £30, if prescription orders re returned, a minimum of £30 will be deducted from your refund. If you would like to have a second exchange, a fee of £10 will be charged for the handling involved. Please contact us immediately if you believe your eyewear is faulty upon receiving it. Our Customer services team will be glad to help you. It is your responsibility as the customer to return the item in perfect condition with the original packaging and security tag still intact. Please be advised that all of our non – prescription eyewear is sent out with a security seal; if removed or tampered with, your eyewear will be deemed non – returnable. If your order was delivered to a work or alternative address the return/exchange period starts when the delivery was signed for, even if you did not personally sign for the package. RETURNING YOUR ITEM(S) TO US How do I return my eyewear? If you decide to return your eyewear, please include your invoice or a letter with your name and order number and the reasons for returning the eyewear. Please also state whether you would like to exchange the item or request a full refund (excluding any returns or postage fees). Please make sure to send your eyewear to the following address: RETURNS DEPT 426 Chiswick High Road, Chiswick, London, W4 5TF We recommend returning your goods via a courier or a Royal Mail service that requires a signature, such as Royal Mail Special Delivery. Please ensure that the return package is wrapped securely to avoid any damage. It is the customers’ responsibility to return the item(s) in perfect condition with its original packaging and with any security tags intact. A time limit of up to 14 days from the delivery date is imposed for you to return your eyewear for a refund/exchange.